Frequently Asked Questions

Payment is due 7 days prior to departure.

Our payment options include:

• Visa and Mastercard via Westpac's online Payway System
• Visa and Mastercard via telephone
• Bank Transfer

To secure your vehicle with TNA Bus Hire you will be required to pay a non-refundable 20% deposit, while the remaining balance is to be paid 7 days prior to your journey.

No – the driver is not responsible for any administration of financial aspects of the business and therefore will not be aware of the guidelines regarding rates and additional charges. It is your responsibility to manage your group on the day of the journey.

We can only advise you on additional stop charges at the time it is requested. As every situation can be different, there are no set guidelines or rates that would be applicable for all itinerary changes.

If you wish to update your booked itinerary, please contact us as soon as possible and our team will advise you of any additional costs that may be applicable.

No. The quotation is for the bus, the driver, insurance and the cost of running the vehicle only.

Most beverages (non-alcoholic) are permitted on your bus charter with the exception of those in glass containers. Easy to manage foods (ones that will not create a mess) are permitted to avoid spills or damage to the bus. Charges will apply if any cleaning is required after your journey is complete.

Standing on some low-floor buses is permitted, however it is not permitted on minibuses or standard/luxury coaches for safety reasons. For more information on vehicle safety and permissions, please contact us.

In instances where your chartered vehicle is travelling a significant distance away from home, or where your group is embarking on a multi-day tour, it may be feasible for the driver to stay with your group. Normally this is when the driver will require accommodation and meals at your cost. In this situation you may choose to supply your driver with meals and accommodation you have arranged, or we can provide this for you at an additional cost.

If accommodation for the driver is required, drivers must have their own room and that room must have a minimum rating of 3.5 stars.

For certain groups, such as Hen's days and Buck's parties, wine tours, birthday parties and late-night transfers, we will require a bond. Bonds are approximately $300.00 AUD including GST (depending on the bond's purpose) and will be used in the event of covering any additional costs such as overtime charges, cleaning fees and/or damage to the vehicles interior or exterior.

Yes, depending on the circumstances cancellation fees will apply:

• 20% – Twenty percent of the total booking amount is required for cancellations regardless of reason (this is your non-refundable deposit)
• 25% – Twenty-five percent of the total booking amount will be charged if cancellation occurs within 7 business days notice of your first journey (but not less than 96 business hours).
• 50% – Fifty percent of the total booking amount will be charged if cancellation occurs with less than 96 hours (on business days) of your first journey but not less than 48 hours.
• 100% – The full booking amount will be charged if cancellation occurs within 48 hours (on business days) of your first journey.

Overtime or 'waiting' rates are charged at $41.25 AUD including GST per 15 minutes for all vehicle charters ($165.00 AUD per hour).

Unfortunately our company policy prohibits alcohol to be opened or consumed while aboard the vehicle at any time.

Yes. Larger touring coaches have luggage bins underneath the vehicle that can hold passenger bags. Most charter buses and low-floor buses generally do not have luggage bins. In regards to airport transfers, we advise that you book a coach instead of a chartered bus and any excess luggage must be discussed in detail with our booking staff to verify luggage needs/requirements.

Yes, however only if the bus you are wishing to update/downgrade to is available. We are not able to advise you on availability of certain vehicles at a future date, but we can advise you on availability on the day of your request. Additionally, pricing may change if you change your vehicle size.

No. Only certain vehicles have anchor points for child seats. You must advise your TNA consultant when booking to ensure the vehicle you charter includes anchor points.

TNA Bus Hire adheres to laws in all states whereby children are required to be seated and belted correctly. Where laws do not require that a child be secured with a seatbelt, we strongly recommend that all children be wearing a seatbelt during travel to avoid injury in the event of a traffic incident.